Last Updated: September 2026
At Mama Zalata, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use our services.
By using the Mama Zalata website and services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Account and order information
- Selected meal plans and products
- Delivery preferences
- Information you voluntarily provide about allergies or dietary requirements
- Payment and transaction-related information
- Communications you send to our customer support team
- Technical information such as IP address, browser type, device information, and website activity
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Create and manage your account
- Process and manage your orders
- Arrange meal preparation and delivery
- Process and confirm payments
- Communicate with you about your orders or account
- Respond to questions and customer support requests
- Manage meal preferences, allergies, or dietary requirements that you provide
- Improve our website, products, and services
- Prevent fraud and maintain the security of our website
- Meet applicable legal, accounting, and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Mama Zalata does not necessarily store your complete credit or debit card details on its own systems. Payment information is handled according to the security and privacy practices of the payment provider used to process your transaction.
4. Children’s Information
Our meals and services are designed for families and children; however, purchases and account management should be completed by a parent, guardian, or other authorized adult.
We may receive information about a child when it is voluntarily provided by a parent or guardian for the purpose of preparing or managing an order, such as the child’s name, age-related meal requirements, allergies, or dietary preferences.
We use this information only as reasonably necessary to provide the requested services.
5. Allergies and Dietary Information
If you provide information about food allergies, intolerances, or dietary requirements, we may use this information to help manage your order and provide suitable options where available.
Please ensure that the information you provide is accurate and up to date.
6. Sharing Your Information
We may share necessary personal information with trusted third parties that help us operate our business, including:
- Payment service providers
- Delivery and logistics providers
- Website hosting and technology providers
- Customer support and communication services
- Professional advisers or authorities where required by law
We only share information that is reasonably necessary for these parties to perform their services.
We do not sell your personal information.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the website, and improve the user experience.
Some third-party services integrated into our website may also place cookies according to their own privacy policies.
You may control or disable certain cookies through your browser settings. Disabling cookies may affect some website features.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service or method of electronic transmission can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, manage transactions and customer relationships, meet legal or accounting requirements, resolve disputes, and protect our legitimate business interests.
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
10. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also contact us if you have questions about how your information is collected or used.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
Mama Zalata is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact Mama Zalata through the contact details provided on our website.
Mama Zalata
Dubai, United Arab Emirates
Email: mamazalata@outlook.com