Last Updated: September 2026
Welcome to Mama Zalata. These Terms of Service (“Terms”) govern your use of the Mama Zalata website, ordering platform, and food delivery services.
By placing an order with us, you agree to these Terms.
1. Our Service
Mama Zalata provides freshly prepared meals, snacks, and beverages for children and families.
Our meals are prepared with carefully selected ingredients and delivered to the customer’s chosen address.
We aim to provide meals that are wholesome and suitable for children. However, our meals are not intended to diagnose, treat, or prevent any medical condition.
2. Orders
Orders can be placed through our website or other approved Mama Zalata ordering channels.
An order is confirmed once payment has been successfully received and the order confirmation has been issued.
Please ensure that your delivery address, contact number, meal selections, and any relevant instructions are correct before confirming your order.
3. Meal Plans
Mama Zalata may offer weekly and multi-week meal plans.
Meal plans are prepared according to the selected plan and menu. Menu items may occasionally be changed due to ingredient availability, seasonality, or food-safety considerations.
When necessary, we may replace an item with another item of similar value and nutritional character.
4. Delivery
Mama Zalata delivers orders to the address provided by the customer.
Delivery times are estimated and may be affected by traffic, weather, operational circumstances, or other factors outside our reasonable control.
Customers should ensure that someone is available to receive the food at the agreed delivery location.
Mama Zalata follows applicable food-safety and food-delivery requirements. Dubai Municipality has specific requirements concerning food transportation and delivery
5. Food Allergies & Dietary Requirements
Parents or guardians are responsible for informing Mama Zalata about any known food allergies or dietary restrictions before ordering.
Our meals may contain or come into contact with common allergens, including milk, eggs, wheat/gluten, nuts, peanuts, soy, fish, and other ingredients.
If your child has a severe or medically diagnosed food allergy, please contact us before placing an order so we can confirm whether we can safely accommodate the requirement.
6. Ingredients & Menu Information
We make reasonable efforts to ensure that menu and ingredient information is accurate and up to date.
Ingredients and recipes may change. Customers should review the ingredient information provided with their order and contact Mama Zalata if they require clarification.
7. Prices & Payment
All prices displayed by Mama Zalata are stated in UAE Dirhams (AED) unless otherwise indicated.
Prices may be changed from time to time. The price applicable to your order will be the price displayed at the time the order is confirmed.
8. Cancellation, Rescheduling & Freezing
We understand that family schedules can change.
Requests to cancel, reschedule, or temporarily freeze a meal plan should be submitted through our customer service channels as early as possible.
Any refund, credit, rescheduling, or freezing of an order will be handled according to the cancellation policy applicable to the selected meal plan.
9. Refunds & Replacements
Because our meals are freshly prepared specifically for customers, refunds or replacements may be subject to the circumstances of the request.
If you receive an incorrect, damaged, or unsuitable order, please contact Mama Zalata as soon as reasonably possible after delivery and provide details of the issue. We will review the matter and, where appropriate, offer a replacement, credit, or refund in accordance with our policies and applicable law.
10. Food Safety After Delivery
Once food has been delivered, the customer is responsible for handling and storing the food appropriately.
For safety, meals should be consumed or refrigerated according to the storage instructions provided with the order.
Mama Zalata cannot be responsible for food that has been improperly stored, handled, reheated, or consumed after the recommended storage period.
11. Children’s Meals
Mama Zalata provides food intended for children, but parents or guardians remain responsible for deciding whether a particular meal is appropriate for their child, including portion size, ingredients, allergies, intolerances, and individual dietary ne
12. Website & Content
All content on the Mama Zalata website, including the brand name, logo, photographs, text, menu descriptions, graphics, and other materials, belongs to Mama Zalata or is used with appropriate permission.
You may not reproduce, modify, distribute, or commercially use our content without our written permission.
13. Privacy
We collect and use customer information necessary to process orders, provide deliveries, communicate with customers, and operate our business.
Personal information will be handled in accordance with our Privacy Policy
14. Changes to These Terms
Mama Zalata may update these Terms from time to time to reflect changes to our services, policies, or applicable requirements.
The updated Terms will be posted on our website with the revised “Last Updated” date.
15. Contact Us
For questions, cancellations, dietary requirements, or concerns about an order, please contact:
Mama Zalata
Dubai, United Arab Emirates
Email: mamazalata@outlook.com
phone: +971 55 599 6128